Banned Sender IDs

When using alpha name senders (for example 'divergent') you must be aware of restrictions that are put in place by certain networks that will prevent delivery of your SMS messages.

Restrictions from networks are particularly strong within the United Kingdom, however we apply the same restrictions globally as part of our  Sender Verification  process.

It's important to note that the lists below are not exhaustive, however serve to give you an indication on the measures we take to prevent fraud.

The below generic words, as well as any variations (including prefixes, international spellings, etc) are not permitted to be used as a Sender ID.

Title
Title
Title
Title
Title
Title
1TimePin
2FA
Accept
Access
Account
Active
Admin
Advise
Alert
Allow
Allowance
App
Appointment
Approve
Approved
Auth
AuthMsg
Authorise
AuthSMS
Aware
Bank
Banking
Bill
Billing
Call
Card
Caution
Certify
Check
CloudOTP
Code
Collect
Collection
Confirm
Contact
Control
Courier
Delay
Deliver
Delivery
Discount
Energy
Fraud
Help
Info
InfoSMS
ISA
Key
Loan
Login
Logistics
LogMeIn
Logon
Malware
Message
Mobile
Mortgage
MSG
MsgAuth
Network
NoReply
Notify
OneTimePin
Order
OTP
OTPSMS
Package
Parcel
Pay
Payment
PIN
PinCode
Post
Protocol
Purchase
Ratify
Rebate
Receipt
Refund
Reminder
Repayment
Reply
Respond
Save
Saving
Scam
Savings
Schedule
Secure
Security
Service
Shipping
Sign
Signin
Signon
SMS
SMSAuth
SMSCode
SMSInfo
SMSOTP
SMSVerify
Support
System
Text
Trace
Track
Tracking
Trust
TXT
Update
Updates
Validate
Verify
VerifySMS
VerifyMe
Virus
Warn
Warning
Winner
In addition to generic words, we also directly restrict the following brand names from being used as Sender Names.

Title
Title
Title
Title
Title
Title
Amazon
Android
Apple
ArrowXL
Asda
Atom
AWS
Azure
Barclays
Binance
BofAmerica
BoIreland
Bolt
BT
CabinetOff
CAFBank
CapitalOne
Carphone
CCS
CitiBank
CitySprint
Clearbank
ClearPay
Clydesdale
Coinbase
Council
CoventryBS
Currys
Curve
DailyMail
DanskeBank
DEFRA
Deliveroo
DHL
Divergent
DoE
DoT
DPD
DriverAgent
DVLA
DWP
DXDelivery
Education
EE
Evri
Facebook
FCA
FedEx
FICO
GCP
GDS
Giffgaff
Goldman
Google
GoogleCloud
Handelsbanken
Healthcare
Highways
HMRC
HoaresBank
HSBC
iCloud
iDMobile
InPost
Instagram
iPhone
JPMorgan
JustEat
Klarna
Lebara
Lloyds
LycaMobile
Mastercard
Meta
Metro
Microsoft
MinOfJust
MoD
Monzo
Nationwide
Natwest
NCA
NHS
O2
Octopus
OFGEM
ONS
Panther
Parcel2Go
Parcelforce
PayPal
Plusnet
Police
PostOffice
Prison
Revolut
RoyalMail
Sainsburys
Samsung
Santander
Sky
SMARTY
Snapchat
Starling
StudentLoan
Target
Telegram
Telegraph
Tesco
TescoMobile
TFL
TheSun
Three
Tide
TikTok
TNT
TSB
TVLicense
Twitter
Uber
UberEats
UKMail
UPS
USBancorp
USPS
VanquisBank
Virgin
VirginMedia
VirginMob
Visa
Vodafone
VOXI
Walmart
WhatsApp
X
Yodel