divergent Connect operates a spam risk score policy prior to sending out any SMS message which may affect your ability to send SMS through the platform long term if messages are flagged.
We will contact you if any of your messages have failed to deliver due to a particularly high risk score, and help you with the actions that may need to be taken for legitimate traffic. We understand that the majority of customers aren't sending spam messages.
If your account seems compromised, we will help you with the steps to take to resolve the issue. We would suggest first rotating API Keys used by your platforms, and reviewing the security associated with your keys.
There are some specific rules on the type of content you can send:
- All message content must be legitimate within your jurisdiction
- Message content may not be harrassing, offensive, defamatory, abusive or of an obscene nature which is not accurate, legal, honest or true
- You must have a lawful purpose to send the SMS that you are choosing to send
- If you are sending marketing SMS, there must be a method in place for the user to opt out which must be referenced in at least 1 message per promotion